Your solar app says “offline,” but has the system actually stopped producing? For Denver metro homeowners, that is the first question to answer before choosing a repair.
An app relies on both the solar equipment and a communication path. A router change, lost gateway connection or account-access problem can interrupt reporting. An inverter or other equipment fault can affect production. Those issues can happen separately or together.
Check the date before trusting the graph
Look at the app’s last-updated time and the dates on the production chart. A graph from last week does not confirm what the array is doing today. Save a screenshot of the message and the last day with reported production.
Note what changed around that time: a new internet provider, replaced router, power outage, storm or roof work. Those details help a technician choose where to start. You do not need to open an inverter or electrical enclosure to gather them.
SolarEdge: reporting and production are different checks
SolarEdge’s system-owner guidance explains that an app may stop displaying production when the inverter is not communicating with its servers. Connection details matter, especially after an internet change. The status of the communication path and the status of energy production both need attention.
Record the inverter model and any message visible in the app. Consult SolarEdge’s official guidance for missing production data for your equipment. If you are unsure which instructions apply, ask for service before changing settings.
Enphase: what “Gateway Not Reporting” means
Enphase describes this alert as a loss of the gateway’s connection to the internet. That prevents data from reaching the cloud and limits remote troubleshooting. The alert alone does not establish that all microinverters have stopped producing.
Save the alert, gateway details and any device messages available in the app. Enphase’s official troubleshooting guidance can help identify the type of reporting problem.
What to have ready for a service call
- Property address and best contact number
- Original installer and equipment brand, if known
- Screenshot of the alert and last reported production
- When the issue started and what changed
- Photos or prior service records you already have
Utility records may add context, but electricity purchased from the grid is not the same as total solar production. Weather, household use and exported energy can affect the comparison. A larger bill on its own does not identify the failed component.
If the original installer is unavailable
A missing installer does not mean you must replace a working array. Monitoring ownership, account access and equipment support need their own review. Share the account email and available system details with the service team; keep passwords private. Manufacturer access requirements and any third-party equipment ownership still apply.
Read about support after a solar installer closes or visit Find Your Solar Family to begin a new service conversation.
Get local help with the next step
Our Lakewood-based team provides solar repair and monitoring support in Denver, Aurora, Arvada, Littleton and surrounding communities. Send what you know; we confirm the service scope and pricing before work. See our Denver metro coverage.